Privacy Policy

Privacy and Cookie Policy

We would like to provide you with clear and concise information about the personal data playharp.com gathers, and exactly how you can view and control its handling.

You may have heard about the new European General Data Protection Regulation (“GDPR”), that comes into effect May 25, 2018. Here at the Emerald Harp Productions (EHP)/International Harp Therapy Program (IHTP), both developed by Christina Tourin (CRT), we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that IHTP/EHP/CRT is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We will only use your information to administer your account and to provide you the products and services that you have requested from us. We gather your email address when you sign in through our website; make an enquiry to our programs by email, phone, mailing lists at events or other social media channels.

From time to time we would like to contact you with details of our Harp related news, new Harp learning materials and enjoyment products; Christina’s tour schedule/activities and upcoming harp trainings. If you are adverse to this, please contact us by email (CONTACT) or you can unsubscribe to our general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails. Until you tell us otherwise we will continue to send you the latest news, updates and offers from Christina Tourin via our email newsletter. Our email newsletter is sent using Vertical Response software and you will always have the opportunity to unsubscribe by following the link in the email footer.

Please do not hesitate to contact us by replying to this message, emailing HarpRealm@gmail.com

We completely agree that you should be able to see which information is gathered, why it is collected and how you can view it or opt-out altogether.

Table of contents

Who we are

We are the Emerald Harp Productions, For over 20 years Emerald Harp Productions has maintained a commitment to bring quality harp related opportunities to countless individuals. We are the owners of the playharp.com website.

You will find more information about us, including our full address, on our playharp.com website.

What personal data we collect and why we collect it

Comments

When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to us, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Information submitted through the contact forms on our site are sent to our company email, hosted by Gmail. Google adheres to the EU “Privacy Shield” policy and you can find more information about this here.

While we keep these submissions for customer service purposes they are never used for marketing purposes or shared with third parties.

Cookies

Cookies are essential for the effective operation of our websites and are used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

We do not use cookies to collect or record information on your name, address or other contact details.

Our site uses the following cookies:

  • Google Analytics cookies – these are set for monitoring and tracking visitors behavior on the site.
  • WordPress logged-in cookies – these are used by WordPress to authenticate logged-in visitors, password authentication and user verification.
Name of Cookie Purpose
NID Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID that Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20) and whether or not you wish to have Google’s SafeSearch filter turned on. (privacy policy)
_ga Google Analytics cookie used to distinguish users on a website to generate statistical information about their use of the website (privacy policy)
_gat Google Analytics cookie used to throttles number of requests received by users
_gid Google Analytics cookie used to distinguish users on a website to generate statistical information about their use of the website
loc, mus, ouid, uid, uvc, __atuvc, __atuvs Addthis is our social sharing interface and allows us to link to social networking platforms. To see the addthis privacy policy click here

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.

Embedded content from other websites

Articles on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.

Analytics

We use Google Analytics, to measure our site for performance and monitoring

Who we share your data with

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. However, some data is transferred and/or stored with third-party services we use, like cloud-based services and payment processors. This is done as a way to provide you with a better overall service and user experience.

Here are the services we use to make our own service better for you:

  • PayPal – we use Paypal as one of our payment processor. During checkout, a client will provide login information and credit card info. This information is processed directly within this gateway payment and we do not save it on our sites.

Who can see your personal information

If you are not registered on our site, there is no personal information we have or can see about you.

If you are a customer or registered on our website with a Emerald Harp Productions account, your personal information can be accessed by:

  • Our administrators
  • Our support when they need to (in order to provide support) get the information about the client accounts and access.

How long we retain your data

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognise you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information, except for your password information.

How we protect your data and what data breach procedures we have in place

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being our customer (i.e. basic account information like an email address).

We are preparing a dedicated contact form that will allow you to request a copy of your data or its removal from our database.

You can find additional information about related topics on the following pages:

Contact information

If you have any questions about this policy or would like to make a complaint, please contact us by email

Changes to this Policy

This Policy is active as of the date below and is updated from time to time. We will notify you via your registered email address or a notice on this website prior to any significant changes becoming effective regarding Personal Data. You should periodically review this page for the latest information.

May 25 2018

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